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Your login details are always sent to the email address you used to sign up. Haven't received anything yet? Please check your inbox again, then your junk/spam folder. If you still can't find it, please reach out to our support team – we're happy to help!
Once you sign up, you're entitled to a 0-day trial membership to our Portal. During this time you can try out the service and decide whether to continue. There's nothing you need to do to keep your membership – just enjoy it, and we'll automatically upgrade you once the trial period ends (unless you cancel before then).
Once you sign up for the trial membership, you get 0 days of unlimited access to the available content. If you don't cancel before the trial period ends, your account is automatically upgraded to a paid membership. The price is $0.00 (or the equivalent in your local currency, as shown on the payment page).
A monthly membership to our Portal costs $0.00 (or the equivalent in your local currency, as shown on the payment page). It's a subscription, so your card is charged automatically every month to keep your access to the Portal's content uninterrupted.
Once your trial period ends, your card will be charged the monthly membership price of $0.00 (or the equivalent in your local currency, as shown on the payment page), unless you cancel before the trial ends. Your first payment date becomes your billing date going forward. If a future billing date doesn't exist in a given month, the payment will be made on the last day of that month instead.
Yes – you'll receive a confirmation with the transaction details at the email address you signed up with.
You can cancel your subscription and membership (free or paid) by going to the "My Account" section of the site and following the link to remove your account. You can also cancel by submitting a Cancel Subscription form, or by contacting our Support team at support@streamhealthiness.com. Please note that no refunds or credits are given for partial-month membership periods or unused services.
Yes – you'll receive a cancellation confirmation at the email address you signed up with.
The confirmation is sent to the email address you signed up with, so please check your inbox, then your junk/spam folder. If you still can't find it, please contact our Support team at support@streamhealthiness.com for clarification.
Please contact our Support team at support@streamhealthiness.com with your refund request. Refunds are issued after a case-by-case investigation, taking into account factors such as other complaints or customer feedback received. For recurring billing, only the most recent payment is eligible for a refund, and any refund of a recurring charge results in immediate cancellation of that service. A refund for a non-recurring service will also result in immediate termination of access to that service.
Your initial password was sent to the email address you signed up with. If you never changed it, you may still find it in your inbox and use it to log in. You can also reset your password using the 'Forgot my password' option. Click Login, then 'Forgot your password?', and enter the email address you signed up with. Check your inbox, then your junk/spam folder, for the reset email. If you've forgotten both your password and login, please contact our Support team for assistance at support@streamhealthiness.com.
Our portal is built to work on any device – mobile phone, tablet, or laptop. As a member, you can log in and get the most out of whichever device you prefer.